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IT Support Analyst

St. John's, Happy Valley-Goose Bay

Closing Date
Wednesday, December 12, 2012

Job Description

Upstream Solutions Inc. is currently seeking qualified candidates for the position of IT Support Analyst to support the Lower Churchill Project.  The role will initially start in the St. John's office and then transition to the office located in Happy Valley-Goose Bay.

Working under the direction of the Nalcor Energy- Lower Churchill Project (LCP) IS/IT Lead, the incumbent will provide information services and technical support to LCP staff at the Muskrat Falls site office.
Reporting to the IS/IT Lead and working with the IT Coordinator, the incumbent will be part of an integrated team providing a wide range of support for Information Technology services and infrastructure at the Muskrat Falls site location and other Project locations as required. The incumbent will support and maintain LCP's IT Systems including support for End User desk side, client communications, infrastructure and associated software and business applications to ensure that the LCP staff can maximise use of the IT related systems in support of LCP business operations.
  • Provide end user hardware, software, and infrastructure support to ensure effective and timely resolution of technical problems.
  • Document problems and their resolutions in the LCP knowledge and problem tracking database.
  • Provide direction and training to staff on use of standard LCP applications.
  • Record, track, analyze, implement and escalate as required all service requests.
  • Develop solid knowledge of the Lower Churchill Project in order to respond knowledgably to requests or questions regarding technology and infrastructure.
  • Provide support for IT related peripherals including but not limited to printers, scanners, video conference equipment, multifunction devices, wireless devices and other communications systems as required.
  • Provide "smart hands" support for specialized communications equipment and services as required.
  • Read technical manuals, confer with users, and conduct computer diagnostics and troubleshooting to resolve problems and to provide technical assistance for LCP systems. Form 30-0153 Revised Feb 2009
  • Refer major hardware or software problems or defective problems to vendors or technicians for service and keep continuous contact with them to ensure problem resolution.
  • Assist in evaluations of hardware or software when required.
  • Recommend improvements or upgrades to the IT related systems and infrastructure.
  • Answer user questions regarding computer hardware, software and system operation to provide knowledge or to resolve problems.
  • Setup equipment for employee use
  • Install and/or perform minor repairs to hardware, software, and peripheral equipment, following design or established installation instructions.
  • Communicate effectively within the team, with other teams and across the Nalcor Energy company as a whole.
  • Have responsibility for coordinating the setup of technical presentation facilities including laptops, projectors and video conference.
  • Provide IT support for Lower Churchill Project staff in the field and in other locations as required
  • Lead or participate as team member in IT projects in support of LCP business initiatives.
  • Provide New Hire Orientations based on Orientation Package.
  • Management of IT assets using LCP Asset Management software
  • Provide After Hours Support to Muskrat Falls and other Project locations as required.
  • Additional duties or responsibilities as requested or required.
University Degree, College Diploma in Computer Systems/Information Technology, or an equivalent combination of education, training and experience.
Minimum 2-4 years experience in the Information Technology field. Demonstrated experience in providing support in a fast paced, demanding environment where the ability to manage multiple priorities is essential.
  • The preference is for this position to be located in the HVGB area and for the incumbent to commute to site daily.
  • Team oriented person with a positive, can-do attitude
  • Strong analytical skills and creative problem solver
  • Self-starter with the ability to work independently with minimal supervision
  • Effective communicator
  • Enthusiastic, friendly and enjoys interacting with people on a day-to-day basis
  • Ability to work with minimal bpervisory direction
  • Willingness to travel and work in remote locations as required

If you are interested in this job, please submit your resume to

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